NEMT Software for Non-Emergency Medical Transportation Providers
End-to-end NEMT software that runs broker trip imports, scheduling, dispatch, driver mobile apps, billing, and reporting from one cloud platform. Live integrations with Modivcare, MTM, Kaiser Permanente, VectorCare, Access2Care, Alivi, and HBSS Connect Corp. Transparent pricing from $49.99/month.
Built specifically for NEMT operations — scheduling dialysis runs, behavioral health trips, post-discharge transport, ambulatory and wheelchair-accessible service, and broker-driven trip volume
Direct integrations with the seven NEMT brokers most providers work with — trip imports, status updates, and billing all flow automatically
Transparent per-vehicle pricing — $49.99/month for solo operators, $149.99/month for fleets up to 5 vehicles, $39.99 per additional vehicle for growing operations
What NEMT Software does for transportation providers
Non-emergency medical transportation (NEMT) software is the operating system of an NEMT business. It runs the workflow that takes a trip request — from a broker like Modivcare, a hospital discharge planner, a dialysis center, or a direct customer call — and turns it into a completed, billed trip without manual data entry at every step.
NEMT Cloud Dispatch is a cloud-based platform that delivers all of this in one connected system. No swivel-chairing between broker portals and dispatch screens. No manual entry of trip details into a billing tool. No spreadsheets tracking driver certifications. The platform consolidates the workflow that smaller NEMT operations handle across multiple tools and the workflow that larger operations handle through expensive enterprise software — with transparent pricing accessible to operators of every size.
A modern NEMT software platform handles the entire trip lifecycle. Trip intake from broker portals or facility partners. Automated scheduling that matches each trip to the right vehicle and driver based on specialty requirements like wheelchair securement or oxygen support. Real-time dispatch when the day changes — no-shows, late starts, traffic incidents, driver call-outs. Mobile applications that give drivers turn-by-turn navigation, manifest details, and proof-of-pickup capture. Automated billing that converts completed trips into 837P EDI files for Medicaid claims, CMS 1500 forms for Medicare Advantage, and broker-specific upload formats. And reporting that supports audits, payer compliance reviews, and internal performance analysis.
Built for NEMT providers at every stage
NEMT Cloud Dispatch serves transportation providers across the full range of NEMT operation types. The platform scales from a solo operator running a single vehicle to a multi-vehicle fleet handling thousands of trips per month.
Solo NEMT operators
Single-vehicle operators just starting their NEMT business or running a small operation alongside another transportation service. The Solo Operator tier at $49.99/month gives full access to the entire platform, broker integrations, billing, driver app, scheduling, dispatch, without the enterprise pricing that gates most NEMT software.
Small NEMT fleets
Growing NEMT companies with 2-5 vehicles serving local markets. The Small Fleet tier at $149.99/month flat handles the operational complexity of a small operation — multiple drivers, recurring dialysis patients, broker contract management — with the same platform a solo operator uses, just at higher capacity.
Mid-market NEMT providers
Established NEMT operations with 6-49 vehicles serving multiple counties or regions. The Growth tier scales linearly at $39.99 per additional vehicle. Per-vehicle costs decline as the fleet grows, which is unusual for NEMT software pricing — most platforms charge more per vehicle as you scale, not less.
Large NEMT operations
Multi-fleet operations with 50+ vehicles, multi-state contracts, or specialized requirements. Enterprise pricing is custom because operations at this scale have distinct needs — volume pricing, dedicated onboarding, multi-location support, custom reporting structures, and often specialized integrations beyond the standard broker network.
Specialty NEMT providers
NEMT operators serving specific patient populations: dialysis transportation, behavioral health, post-discharge from hospitals, ambulatory and wheelchair-accessible transport for elderly and mobility-impaired riders, bariatric transportation requiring specialized vehicles, and stretcher-level non-emergency transport.
The full NEMT operations workflow on one platform
NEMT Cloud Dispatch handles every part of the NEMT workflow that NEMT providers run today. The capabilities below cover every operational area, with each one available at every pricing tier.
Real-time NEMT dispatch
Single dashboard showing every active trip, every driver location, every exception. One-click reassignment, automated rerouting, and two-way driver communication via app, SMS, or integrated VoIP.
NEMT Scheduling & Route Optimization
Recurring trips and one-time bookings, together. Multi-load routing maximizes vehicle utilization. Specialty requirements — wheelchair securement, oxygen, bariatric — are encoded as routing constraints.
NEMT Broker Integrations
Modivcare, MTM, Kaiser Permanente, VectorCare, Access2Care, Alivi, HBSS Connect Corp, & QRyde data exchange. Custom integrations launch within 30–60 days.
NEMT Billing and Claims
837P EDI for Medicaid, CMS 1500 for Medicare Advantage, broker-specific formats. Pre-submission validation. Clean exports to QuickBooks and Sage.
NEMT driver mobile app
Native iOS & Android. Manifests, turn-by-turn navigation, inspections, GPS-stamped proof of pickup/drop-off, two-way messaging, and offline mode.
NEMT Facility Portal
Hospitals, dialysis centers, SNFs and behavioral health clinics request trips, track in real time, and view history — without calling dispatch.
Fleet Management
Live GPS, maintenance schedules, driver behavior monitoring, and compliance alerts for licenses, registrations, lift inspections, and oxygen certifications.
NEMT HR and workforce management
Driver certification tracking with expiration alerts, time tracking via the driver app, payroll exports to QuickBooks/Sage, and audit-ready training logs.
NEMT VoIP and communication
Call drivers, riders, and brokers from inside dispatch. Optional call recording. Call logs link to trip records for full exception context.
NEMT SMS Notifications
Automated rider notifications — confirmations, ETAs, delays, and recurring-trip reminders — with broker-specific compliance and opt-out handling.
Connected to the NEMT brokers most providers work with
Broker integration depth is the practical difference between NEMT software that works and NEMT software that creates more work than it saves. Each broker has its own trip-import requirements, status update protocols, billing formats, and reporting expectations. NEMT Cloud Dispatch maintains direct API integrations with seven major NEMT brokers, plus data exchange support for the QRyde software platform.
Modivcare (formerly LogistiCare)
The largest NEMT broker in the U.S., serving Medicaid populations across most states. Trip imports flow automatically; status updates push back in real time; billing exports in Modivcare's required format.
MTM Inc.
National NEMT broker with state Medicaid contracts and MCO partnerships. Direct integration covers trip imports, status updates, and broker-specific billing, running alongside Modivcare queues.
Kaiser Permanente
Direct integration with Kaiser's transportation system. The platform handles Kaiser's specific workflow, scheduling, and billing format.
VectorCare
NEMT broker working with health systems and managed care organizations. Direct integration covers trip imports and billing data exchange.
Access2Care
NEMT broker serving multiple state Medicaid programs. Trips import automatically with status updates flowing back to Access2Care's system.
HBSS Connect Corp
NEMT broker serving managed care organizations. Direct HBSS Connect Corp integration handles trip lifecycle and billing data.
Alivi
Healthcare benefits administrator and NEMT broker. Direct integration covers trip flow and billing.
QRyde software platform
Data exchange supported with the QRyde software platform for providers running mixed-source trip workflows.
Custom broker integrations are available on request. Most new integrations launch within 30-60 days of contract — the timeline depends on the broker’s API documentation, sandbox availability, and certification process. If you work with a broker not listed above, the platform can almost certainly integrate with them.
Transparent pricing that scales with your fleet
NEMT Cloud Dispatch publishes its pricing publicly. The same pricing applies to every prospect — there's no negotiation phase, no discount-to-close-the-deal sales process, no enterprise sticker shock at the end of an evaluation. Every tier includes the full platform; you pay for vehicle capacity, not feature gates.
Custom broker integrations are available on request. Most new integrations launch within 30-60 days of contract — the timeline depends on the broker’s API documentation, sandbox availability, and certification process. If you work with a broker not listed above, the platform can almost certainly integrate with them.
What makes NEMT Cloud Dispatch different
How to evaluate & switch to NEMT Cloud Dispatch
Live demo
Book a demo and we'll walk through the platform with your specific operation in mind — your broker contracts, your specialty requirements, your fleet size, your billing setup. The platform fits your operation before any commitment.
Migration planning
If the demo confirms a fit, our team scopes the migration. Patient data, driver profiles, vehicle records, recurring trips, broker integration setup. We document what needs to move and how. You see the plan before signing anything.
Onboarding
Data import, broker integration configuration, dispatcher training, driver app onboarding. Most operators are running live trips within 1–2 weeks of contract signature.
Go-live support
Our team is available during your first week of live trips. After go-live, you have ongoing 24/7 support and a customer success team for training and feature rollouts.
Real feedback from Active Customers
Common Questions about NEMT Cloud Dispatch
NEMT software is a cloud-based platform that runs the operational workflow of a non-emergency medical transportation business. It handles trip intake from brokers and facility partners, automated scheduling, real-time dispatch, driver mobile applications, billing and claims processing, and operational reporting. NEMT Cloud Dispatch is an end-to-end NEMT software platform that consolidates this workflow into one connected system.
Pricing starts at $49.99/month for solo operators with one vehicle. Small fleets up to 5 vehicles pay $149.99/month flat. Growing fleets (6-49 vehicles) pay $149.99 plus $39.99 per additional vehicle. Large operations of 50+ vehicles get custom pricing. Every tier includes the full platform with no add-on modules and no per-trip fees.
Direct API integrations with Modivcare (formerly LogistiCare), MTM, Kaiser Permanente, VectorCare, Access2Care, Alivi, and HBSS Connect Corp. Data exchange is also supported with the QRyde software platform. Custom broker integrations are available on request and typically launch within 30-60 days.
Yes. The platform was built with HIPAA-compliant architecture from the ground up. Patient data is handled with role-based access controls, comprehensive audit logs, and encryption in transit and at rest. Business Associate Agreements (BAA) are available for healthcare clients. The platform supports the documentation and access controls required during Medicaid audits and payer compliance reviews.
Yes. The billing engine generates 837P EDI files for Medicaid claims, CMS 1500 forms for Medicare Advantage and commercial insurance, and broker-specific billing formats for each major NEMT broker. Pre-submission claim validation catches common errors before they become denials.
Yes. The Solo Operator tier at $49.99/month is designed specifically for single-vehicle NEMT operations. Solo operators get the same full platform as multi-vehicle fleets — broker integrations, billing, driver app, dispatch, scheduling. The tier is hard-capped at 1 vehicle; adding a second vehicle moves the operation to the Small Fleet tier at $149.99/month.
Most NEMT operators are running live trips on the platform within 1-2 weeks of contract signature. Larger operations or those requiring custom broker integrations may take 30-60 days depending on broker setup complexity. The migration team handles data import, broker integration configuration, dispatcher training, and go-live support.
Yes. Dialysis is one of the most common NEMT use cases the platform handles. Recurring trip handling lets you set up dialysis patients once — specifying the schedule (typically Monday/Wednesday/Friday or Tuesday/Thursday/Saturday), the dialysis center, the specialty vehicle requirements, and the time windows — and trips generate automatically. Multi-load routing groups compatible dialysis trips on the same vehicle when patients are heading to the same center within compatible time windows.
Yes. Wheelchair securement requirements are stored on each rider’s profile. The scheduling engine treats wheelchair requirements as hard constraints during route building — the optimizer only considers vehicles with proper wheelchair lifts and securement equipment. Drivers assigned to wheelchair-accessible trips must have current securement certifications. Mismatches are caught before the schedule publishes, not after the wrong vehicle arrives at pickup.
Yes. The same platform handles paratransit operations and K-12 school transportation alongside NEMT, with industry-specific workflows for each vertical. Operators with mixed business lines run everything from one login. Reporting separates by industry and funding source automatically.
24/7 support with real people. Phone support, email support, and in-app messaging are all available. Customer success calls are scheduled regularly to surface issues, train on new features, and address operational changes. Custom software customizations are available at $95/hour for operators with specialized needs.
No free trial — instead, we offer a live demo with your actual workflows so you can see exactly how the platform handles your broker contracts, specialty requirements, and billing setup before committing. The demo answers the question of fit before any contract.
See NEMT Cloud Dispatch in action
The fastest way to evaluate NEMT software is to see it run against your actual operation. Book a demo and we'll walk through the platform with your trip volume, your broker contracts, your specialty requirements, and your billing setup. No sales pressure. Just a clear look at how the platform fits your NEMT business.
Prefer to talk first? Call (623) 226-8966 or [email protected]
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