Modivcare Integration for NEMT Software
Direct API integration with Modivcare for trip imports, real-time status updates, and automated billing in Modivcare's required format. Trip data flows into your dispatch console automatically. No manual portal entry. No spreadsheet exports.
Automatic trip imports from Modivcare — trip details flow into your dispatch queue without portal logins
Real-time status updates push back to Modivcare as drivers move through each trip
Modivcare-specific billing format generated automatically from completed trip data
About Modivcare
Modivcare is the largest NEMT broker in the United States. The company manages non-emergency medical transportation for Medicaid beneficiaries and Medicare Advantage members across most states, serving as the intermediary between state Medicaid programs, managed care organizations, and the transportation providers who deliver the rides. Modivcare was previously known as LogistiCare — the company rebranded in 2020 — and the LogistiCare name still appears in some legacy documents and contracts.
How NEMT Cloud Dispatch integrates with Modivcare
NEMT Cloud Dispatch maintains a direct API integration with Modivcare. When Modivcare authorizes a trip, the trip data flows into your dispatch console automatically — patient name, pickup address, drop-off destination, appointment time, specialty requirements, Modivcare authorization number, and any rider notes all populate without anyone in your operation logging into the Modivcare provider portal.
As drivers update trip status through the NEMT Cloud Dispatch mobile app — confirmed, on the way, arrived at pickup, patient on board, arrived at drop-off, completed — those updates push back to Modivcare in real time. Modivcare sees current status without your dispatcher logging into the portal to update them.
At trip completion, billing data generates automatically in Modivcare's required format. The integration handles standard Medicaid trips and Medicaid managed care trips with the same workflow.The integration is included at every pricing tier. There are no additional fees for Modivcare integration access.
What providers serving Modivcare trips can do
Skip the portal-based daily workflow
Most providers running Modivcare trips spend 1-3 hours per day in the Modivcare portal handling trip data, status updates, and billing reconciliation. Direct integration removes the manual layer.
Reduce billing errors
Modivcare billing rejects often come from formatting issues, missing fields, or status mismatches between your records and Modivcare's. Automated billing data generation reduces these errors.
Run Modivcare alongside other brokers
Most providers work with Modivcare plus other brokers. NEMT Cloud Dispatch handles all of them in one dispatch queue — Modivcare trips appear alongside MTM, and Kaiser.
Handle Modivcare's recurring trip patterns
Modivcare authorizes many recurring trip patterns — dialysis, behavioral health, treatment series. The platform handles these as recurring schedules with automatic trip generation.
Getting Started
Switching to NEMT Cloud Dispatch and connecting your Modivcare integration takes 1-2 weeks for most operators. Larger operations or those with custom requirements may take 30-60 days. The migration team handles:
Account setup and provider credential configuration
Trip data import from existing systems
Driver mobile app rollout
Dispatcher training tailored to your team's experience
Go-live support during your first week of live trips
Published per-vehicle pricing
Every tier includes the full platform. The only difference between tiers is vehicle capacity.
All broker integrations are included at every pricing tier. No add-on fees. No per-trip charges. No setup fees.
Frequently Asked Questions
Yes. NEMT Cloud Dispatch has a direct API integration with Modivcare for trip imports, real-time status updates, and automated billing in Modivcare’s required format. The integration is included at every pricing tier with no additional fees.
Both. Modivcare and LogistiCare are the same company — the rebrand happened in 2020. The integration covers all current Modivcare operations regardless of whether your contract documents reference the LogistiCare name.
Modivcare integration is configured during onboarding — typically 1-2 weeks for new operators. The setup verifies your Modivcare provider credentials, tests trip data flow, and confirms billing format compatibility before going live.
Yes. Modivcare authorizes many recurring trip patterns including dialysis, behavioral health, and treatment series. The platform handles these as recurring schedules with automatic trip generation and broker-specific authorization tracking.
Yes. Reporting separates trips by broker source automatically. You can see Modivcare trip volume, on-time performance, billing aging, and reimbursement timelines independently from your other brokers.
See Modivcare integration in action
Book a demo and we'll walk through the Modivcare integration with your trip volume, your service area, and your operational setup. No sales pressure. Just a clear look at how the integration handles your Modivcare workflow.
Prefer to talk first? Call (623) 226-8966 or [email protected]
NEMT Cloud Dispatch is a featured product of Hybrid IT Services, Inc specifically designed and tailored according to the requirements of non-emergency medical transportation.
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