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MTM integration

MTM Integration for NEMT Software

Direct API integration with MTM for trip imports, real-time status updates, and automated billing in MTM's required format. Trip data flows into your dispatch console automatically. No portal entry. No manual reconciliation.

TRIPS

Automatic trip imports from MTM — trip details populate your dispatch queue in real time

TRIP STATUS

Real-time status updates push back to MTM as drivers complete each step

BILLING

MTM-specific billing format generated automatically from completed trip data

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NEMT Integration

About MTM

MTM is a national NEMT broker headquartered in Missouri, with state Medicaid contracts and managed care organization partnerships across many states. MTM operates one of the larger broker networks in the United States and works with state agencies, MCOs, and health systems to coordinate transportation for Medicaid beneficiaries and Medicare Advantage members. Many providers run MTM trips alongside Modivcare and other broker contracts because the two brokers often serve overlapping populations.

Integrates with MTM

How NEMT Cloud Dispatch integrates with MTM

NEMT Cloud Dispatch maintains a direct API integration with MTM. Trip authorizations from MTM flow into your dispatch console automatically with all the standard trip details — patient information, pickup and drop-off addresses, appointment time, specialty requirements, MTM authorization numbers, and rider notes — populated without portal entry.

Status updates flow back to MTM in real time as drivers move through each trip. MTM sees current trip status from your operation without your dispatcher logging into the MTM portal to update them.

Billing data generates in MTM's required format at trip completion. The integration handles MTM's standard Medicaid trips and the MCO-administered trips MTM facilitates.The integration is included at every pricing tier.

What Providers Can Do

What providers serving MTM trips can do

Cut MTM portal time

Providers running MTM trips typically spend significant time daily in the MTM portal handling trip status updates and billing. Direct integration eliminates the manual layer.

Multi-broker workflow

Most NEMT operators run MTM alongside Modivcare and other brokers. NEMT Cloud Dispatch handles all brokers in one dispatch queue — dispatchers don't switch portals.

Reduce MTM billing rejections

Formatting issues and field mismatches drive MTM billing rejections. Automated billing data generation produces files that match MTM's format requirements consistently.

Multi-state operations

MTM operates in many states with slight variations in trip flow and billing per state. The integration handles state-specific MTM workflow variations automatically based on the trip's originating state.

Getting Started

Switching to NEMT Cloud Dispatch and connecting your MTM integration takes 1-2 weeks for most operators. Larger operations or those with custom requirements may take 30-60 days. The migration team handles:

Account setup and provider credential configuration

Trip data import from existing systems

Driver mobile app rollout

Dispatcher training tailored to your team's experience

Go-live support during your first week of live trips

Pricing

Published per-vehicle pricin g

Every tier includes the full platform. The only difference between tiers is vehicle capacity.

Solo Operator

$ 49.99 /Month
  • 1 vehicle
  • All features included
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Small Fleet

$ 149.99 /Month
  • Up to 5 vehicles
  • All features included
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Growth

$ 149.99 /Month
  • +$39.99/Vehicle
  • 6 to 49 vehicles
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Enterprise

$ Custom
  • 50+ vehicles
  • Dedicated onboarding
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All broker integrations are included at every pricing tier. No add-on fees. No per-trip charges. No setup fees.

Frequently Asked Questions

Yes. NEMT Cloud Dispatch has a direct API integration with MTM for trip imports, real-time status updates, and automated billing in MTM’s required format. The integration is included at every pricing tier.

MTM integration is configured during onboarding, typically 1-2 weeks for new operators. The setup verifies your MTM provider credentials, tests trip data flow, and confirms billing compatibility before going live.

Yes. MTM facilitates trips for many managed care organizations alongside its standard Medicaid contracts. The integration handles both trip types within the same workflow with appropriate billing format selection per trip.
Yes. Trips from MTM, Modivcare, and other brokers land in the same dispatch queue. Dispatchers see all trips together. Reporting separates by broker so you can see per-broker performance independently.
Yes. MTM trip types including ambulatory, wheelchair-accessible, and specialty medical transports are supported. Specialty requirements stored on rider profiles enforce vehicle and driver matching during scheduling.

See MTM integration in action

Book a demo and we'll walk through the MTM integration with your trip volume, your service area, and your operational setup. No sales pressure. Just a clear look at how the integration handles your MTM workflow.

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Prefer to talk first? Call (623) 226-8966 or [email protected]