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A provider may have many drivers on their payroll but yet fall short on coverage when demand surges. You have a bunch of medical appointments in the morning, the activity
Switching brokers can have significantly more impact than the source of your trips. Credentialing standards, trip identifiers, status expectations, billing requirements, reporting fields, and support contacts might all change with
A 10:00 a.m. medical appointment does not indicate dispatch when to pick up the rider. “The trip has to be built backwards from when the rider really has to be
When riders are 20, 40 or 70 miles apart, efficiency isn’t about squeezing more trips into the same hour. In remote service areas, the main concern is where to start
A driver can be logged for ten hours without spending ten hours on activities that directly move riders through the operation. That is why NEMT driver utilization rate is more
A schedule can look beautiful on a screen and still get brittle once vehicles start moving. A rider takes a little longer to get on, traffic gets backed up around
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