NEMT Cloud Dispatch Pricing — Transparent Plans Starting at $49.99/Month
Four tiers built to scale with your transportation business. Every tier includes every feature. No setup fees. No contracts. No per-trip charges. You pay for vehicle capacity, not feature gates.
Pricing that grows with your business, not against it
Most NEMT software pricing gets complicated on purpose. Custom quotes. Feature gates. Hidden setup fees. Per-trip charges that punish operators who run high volume. Contract lock-ins that trap you if the software isn't the right fit.
NEMT Cloud Dispatch does it differently. Published per-vehicle pricing you can see before you call. The same platform at every tier, with the same broker integrations, the same driver app, the same billing engine. The only difference between tiers is how many vehicles you run.
A solo operator with one vehicle pays $49.99 a month. A growing fleet of 10 vehicles pays $149.99 plus five additional vehicles at $39.99 each — $349.94 total, or about $35 per vehicle. A 30-vehicle operation pays roughly $33 per vehicle. Per-vehicle cost drops as your fleet grows, which is how software pricing should work.
Transparent pricing that scales with your fleet
No setup fees. No contracts. No per-trip fees. Three pricing tiers cover every fleet size from solo operator to growing enterprise. Software customizations available on request at $95 per hour.
Solo Operator
Best for solo NEMT operators just getting started.
- 1 vehicle
- All features included
- No per-trip charges
Small Fleet
Best for small NEMT, paratransit, or school transportation operations.
- Up to 5 vehicles
- All features included
- No per-trip charges
Growth
Best for growing multi-vehicle operations.
- +$39.99 per additional vehicle
- 6 to 49 vehicles
- All features included
Enterprise
Best for large-fleet and multi-location operations.
- 50+ vehicles
- All features + volume pricing + dedicated onboarding
- No per-trip charges
Every Tier Comes With The Full Platform
Unlike competitors who gate features behind higher tiers, NEMT Cloud Dispatch gives every customer the full platform. A solo operator at $49.99/month and a 30-vehicle operation both get access to:
Scheduling and Route Optimization
Automated scheduling for recurring trips, route optimization with multi-load capability, real-time Re-Optimization when the day changes, time-window enforcement for broker SLAs and ADA pickup windows.
Real-Time Dispatch
Single console for every active trip, exception queue management, one-click driver reassignment, two-way driver communication via app, SMS, or integrated VoIP.
Broker Integrations
Direct integrations with Modivcare (formerly LogistiCare), MTM, Kaiser Permanente, VectorCare, Access2Care, Alivi, and HBSS Connect Corp. Data exchange supported with QRyde.
Driver Mobile App
Native iOS and Android apps with trip manifests, turn-by-turn navigation, specialty notes, pre-trip and post-trip inspections, proof of pickup and drop-off, offline mode.
Billing and claims
Automated 837P EDI generation, CMS 1500 forms, broker-specific billing formats, pre-submission claim validation, denial management, QuickBooks and Sage export.
Facility Portal
Secure multi-tenant portal for hospitals, care facilities, school districts, and transit agencies to request transportation and track trip status in real time.
Fleet and Asset Tracking
GPS tracking, maintenance schedules, driver behavior scoring, compliance alerts, specialty equipment tracking.
Workforce Management
Driver certification tracking with expiration alerts, time tracking via driver app, payroll export, training completion tracking.
Integrated VoIP and SMS
Built-in phone system with optional call recording, automated SMS notifications for riders, two-way driver communication logged to trip records.
Security and Compliance
HIPAA-compliant architecture, role-based access, audit logs, encryption in transit and at rest. Business Associate Agreements available for healthcare clients.
Custom software customizations available on request
If your operation needs functionality that isn't in the base platform, we can build it. Custom software development is available on request at $95/hour. Common custom requests include: broker integrations for brokers we don't support natively, specialized reporting for state-specific compliance, custom data exports for accounting or fleet management systems, and white-labeled facility portals for specific hospital or school district partners.
Compare the Real Cost at your Fleet Size
Per-vehicle pricing is the simplest way to compare NEMT software. Here's what our tiers cost per vehicle at common fleet sizes, compared with common industry positioning:
| Fleet Size | Your Tier | Total/Month | Per Vehicle | Industry Typical |
|---|---|---|---|---|
1 Vehicle |
Solo Operator |
$49.99 |
$49.99 |
$50-$79 |
5 Vehicles |
Small Fleet |
$149.99 |
$30.00 |
$250-$400 |
10 Vehicles |
Growth |
$349.94 |
$30.00 |
$500-$800 |
20 Vehicles |
Growth |
$749.84 |
$37.50 |
$100-$1600 |
50 Vehicles |
Enterprise |
Custom |
Custom |
$2500+ |
At 5+ vehicles, per-vehicle cost drops sharply. Larger fleets pay meaningfully less per vehicle than smaller fleets — which is unusual in this industry and a direct result of how our Growth tier is structured.
Pricing Questions we hear most often
Pricing starts at $49.99/month for solo operators with 1 vehicle. Small fleets up to 5 vehicles pay $149.99/month flat. Growing fleets (6 to 49 vehicles) pay $149.99 plus $39.99 per additional vehicle. Large operations of 50+ vehicles get custom pricing. Every tier includes the full platform.
No setup fees at any tier. Onboarding, training, and initial broker integration configuration are included in your monthly subscription.
No long-term contract required. Pricing is month-to-month. You can upgrade, downgrade, or cancel at any time.
No per-trip fees. You pay by vehicle capacity, not by trip volume. A provider running 500 trips per month and a provider running 2,000 trips per month on the same fleet size pay the same subscription.
We do not offer a free trial. Instead, we offer a live demo with your actual workflows so you can see exactly how the platform handles your broker contracts, specialty requirements, and billing setup before committing. Book a demo to schedule yours.
Every feature in the platform. Scheduling, dispatch, broker integrations, driver app, billing and claims, facility portal, fleet tracking, workforce management, and all security and compliance capabilities. The Solo tier is capped at 1 vehicle; if you add a second vehicle, you move to Small Fleet.
Only vehicle capacity. Small Fleet is a flat $149.99/month for up to 5 vehicles. Growth starts at the same $149.99 base but adds $39.99 per additional vehicle beyond five. If you have 4 vehicles, you’re on Small Fleet at $149.99. If you grow to 6 vehicles, you move to Growth at $149.99 + $39.99 = $189.98/month. Feature access is identical across both tiers.
Enterprise tier kicks in at 50+ vehicles or for operations with multi-location or multi-entity complexity. Enterprise pricing is custom because large operations have distinct needs — volume pricing, dedicated onboarding, custom SLAs, and often specialized integrations. Contact sales for a quote.
Custom software customizations are billed at $95/hour. Custom work is scoped before it starts — you get a written estimate, approve the scope, and we build and deliver. Common custom requests include new broker integrations, state-specific compliance reports, and specialized data exports.
Yes. Move between tiers as your fleet grows or contracts. Tier changes apply at the start of your next billing cycle. There’s no penalty for changing tiers
Ready to see the platform in action?
Book a live demo and we'll walk through the platform with your scenarios — your broker contracts, your fleet, your billing setup. No sales pressure. Just a clear look at how NEMT Cloud Dispatch fits your operation.
Prefer to talk first? Call (623) 226-8966 or [email protected]
NEMT Cloud Dispatch is a featured product of Hybrid IT Services, Inc specifically designed and tailored according to the requirements of non-emergency medical transportation.
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