VoIP for Effortless Dispatch
VoIP (Voice over Internet Protocol) lets you make voice calls using the internet instead of a phone line. It is faster, more flexible, and cost-effective. Our non emergency medical transportation VoIP software is available as an add-on feature in General Settings. Each dispatcher gets a dedicated extension for smooth communication.
When enabled, dispatchers see a Connect VoIP button in their account. Once connected, a softphone window will appear with:
- Dialpad
- Contact List
- Recent Call Log
With our NEMT VoIP Solution, dispatchers can manage calls easily and keep every trip running without issues.
Our VOIP Integration: Key Features & Benefits
The integration of NEMT VoIP Software with NEMT Cloud Dispatch makes communication simple for dispatchers, drivers, and passengers. With NEMT Cloud VoIP, every call links directly to dispatching. This means faster responses, better coordination, and stronger customer service. The NEMT VoIP Phone System keeps all calls in one place. Dispatchers work with fewer errors and stay organized. From quick calling to secure call logs, this integration boosts efficiency. It also ensures compliance, and raises service quality.
- Integrated Dialpad: Dispatchers call directly from the dispatch screen. This saves time and boosts efficiency.
- Click-to-Call: One-click dialing prevents errors and speeds up dispatcher communication.
- Contacts List: Centralized contacts enable instant calling, reducing delays and errors.
- Call Recording: It records all calls automatically. Useful for compliance, training, dispute resolution, and quality assurance.
- Call History: Logs all calls for accountability, tracking, and reliable follow-ups.
- Secure Connector: All calls, notes, and logs sync securely with the NEMT Dispatch system. This creates a complete communication trail.
- Notes During Calls: Dispatchers add/edit notes in real time. This keeps records accurate and communication clear.
- Softphone Pop-Up Window: A lightweight interface lets dispatchers manage calls. They can handle tasks without disruption.
Why our VOIP Outperforms Other Systems?
Connect your team and simplify operations. Grow your transportation business with our advanced NEMT Cloud Phone Solutions. As a trusted NEMT VoIP Software Provider, we deliver clear and reliable VoIP features designed for the NEMT industry so every call matters and every trip runs smoothly. To explore affordable plans that fit your business, check out our Pricing Page.
Communication Trail
All calls, notes, and contacts are saved securely. Dispatch managers can review anytime, keeping operations clear and organized.
Real-Time Documentation
Dispatchers can add or edit notes during calls. This keeps passenger and trip details accurate, reduces confusion, and helps solve issues quickly.
Quality Assurance via Call Record
Every call is recorded for compliance, training, and dispute resolution. This protects your business and ensures high service standards.
Scalability for Growing Operations
Whether you have 2 dispatchers or 200, NEMT & VoIP scales effortlessly to meet your needs. All data is fully protected through encryption and HIPAA compliance.
