News, stories and tips about NEMT Cloud Dispatch software.
How To Bill NEMT Trips
Last updated: 22/01/2024
6 mins read
5/5(3 vote)

How To Bill NEMT Trips?

Billing is the most Crucial Aspect of any Business; we run the whole business to Get Paid. Inaccurate Claims and Invoices can result in Claim Rejection, Incorrect Reimbursements, Bad Customer Experience, and you won't receive your part of the Deal on Time.

As a NEMT provider, you will acquire clients through different channels like Medicaid insurance programs, NEMT Brokers, and Private individual clients; after providing them with your service, you will have to bill them accordingly, making sure all the protocols for the specific type of client you are billing are followed.

In this article, NEMT Cloud Dispatch helps you to provide information to bill all types of Trips in the NEMT industry.

Various Channels Through Which you will Get NEMT Trips

In NEMT Industry, Service Providers Get Trips from Various Channels.

1- Private Pay Clients

2- NEMT Brokerages

3- Medicaid Agencies

Private Pay Clients

Private Pay Clients are relatively rare, but they are a great opportunity if you are starting. Plus, you have the opportunity to adjust rates the way you prefer. You can take your payments through credit cards, or your driver can collect the amount as soon as the ride ends.

Private Pay Clients in NEMT are low in numbers. Most clients are insured through a Medicaid agency, or a NEMT broker handles their transportation. Still, if you provide good customer service and completely satisfy your customer, they can easily become your regular client.

NEMT Brokerages

NEMT Brokers are at the very center of the NEMT Industry. Many Patients/Passengers are Linked with Brokerages, and the Patient or their Caretaker Contacts the Broker to Book a Trip. The broker Verifies their Information and Sends all the Information to the Local NEMT Provider.

When the NEMT Provider has completed the trip, they generate a Claim Request for the Broker. Using NEMT Billing software, you can Batch-Bill the Broker and Get all your Payments Simultaneously.

Medicaid Agencies

Most of the Patients the require NEMT Services are Insured Through State or Local Medicaid Programs, so most of the trips you will be getting comes from them.

Billing the NEMT Medicaid Agencies can be Complicated. That's why Provides Guidelines on accurately generating a claim for Medicaid. Some of these guidelines are as follows:

➢ Use lift-off correction tape if making corrections to the form.

➢ Avoid handwritten, printed, or stamped information on the form.

➢ Make sure there are no staples, clips, or tape on the claim form.

➢ Remove any perforated edges on the claim form.

➢ Include any required documentation with the claim form.

Some other important points you should consider while billing a NEMT Client:

Verify Patient Information

As we have discussed above, you, as a NEMT Provider, will be dealing with various types of clients, and you don't want to mix them during the Billing Process. It's a good practice to cross-check specific patient information, whether private pay or Medicaid, their addresses, contact number, etc.

Check Insurance Coverage

It's better if you verify clients' Insurance Coverage before starting a trip, whether they are insured or not, so no inconvenience happens at the time of billing.

Make Sure Claims are Accurate

Incorrect Claims can result in claim Rejection and Reputation Damage. In the long run, you have to ensure all your claims are accurately generated and human errors are reduced as much as possible. NEMT Invoicing and Billing software can help you in this prosses.

Use NEMT Invoicing and Billing Software

After reading the above text, you must have realized that generating claims and billing as a NEMT Provider is one of the essential tasks for you. Also, you can lose a lot of Human Errors or other Inconveniences.

We have created a NEMT Invoice and Billing Software to solve this problem. This software can handle and generate all your claims and invoices completely error-free, plus you have the luxury to produce unlimited claims and invoices for any client, such as NEMT brokers, Medicaid, or private pay clients.

You can Produce Trip claims through NEMT Broker Management Software in bulk at once and reduce your spending on HR. Also, NEMT Invoice and Billing Software are Integrated with industry-leading Brokerages like MTM, Modivcare, MAS, etc.

By using NEMT Invoice and Billing software, you will reduce the risks of claim rejection, and it helps you be more efficient and credible as a NEMT organization.


Generating claims can be troubling, especially when dealing with Clients through Various Channels. Still, with the right knowledge and technology to help you, like NEMT Invoice and Billing software, you can successfully automate this task and focus on scaling your business.

5/5(3 votes)

About the author

Yurii Martynov
Tom Malan

As NEMT Cloud Dispatch Marketing Director, Tom has expertise in NEMT company and performs well in marketing, utilizing different strategies to increase the Nemt Cloud Dispatch business. His dedication extends to offering NEMT providers with advanced software for massive development. Tom is one of the industry's experts and shares his experience with readers through interesting content on home care, medical billing, medical transportation, and marketing.