The Value of TNC Integration & Transportation Broker Software

A Transportation Network Company, or a "TNC", is a "ride hailing" or "ridesharing" company that operates through a mobile application. It allows individuals to arrange individual and carpooling rides from drivers who own their own cars. GPS technology on smartphones determines the pickup point and alerts the customer in real-time when the vehicle will arrive and also shows a picture of the driver for identification.

That’s where TNC integration and advanced Transportation broker software come in. At NEMT Cloud Dispatch, we understand the power of combining traditional NEMT solutions with modern technology like Uber, Lyft, and real-time dispatch tools to make everything smoother for you and your riders. Let’s break it all down in simple terms what is a TNC and how does transportation broker software work with it?

What is a TNC and Why Does It Matter?

TNC stands for Transportation Network Company think of Uber or Lyft. These platforms already have thousands of drivers on the road, ready to pick someone up at a moment’s notice.

When you integrate these services into your NEMT software, you open up an entire new universe of flexibility and responsiveness. You're no longer confined to your own vehicles or contracted drivers. Now you can tap into a broad driver network and provide faster, smarter, and cheaper service, particularly during peak seasons or in the case of emergencies.

To those in the transport industry, TNCs might be a familiar sight, but their place in the ever-changing transport industry is increasingly prominent. In 2013, the California Public Utilities Commission established the transportation network company category to address ridesharing services. In 2020, California voted 'NO' on mandating TNC drivers to be licensed, trained, and to work like taxi drivers. Today, the ever-increasing extent of TNC organizations continues to unravel.

The Key Benefit Points of TNC Integration for NEMT Providers

Extended Coverage to Hard-to-Reach Areas

Let's say you have a rider who is way out in the countryside, far from the city. There is no public transit out there, period. Through TNC integration software, you can serve them even out there in those farther-out areas without having to dispatch a single vehicle all the way out there.

TNC drivers are already covering a vast area. Transportation scheduling software gives you the flexibility to pick up additional trip requests, even across counties or service areas. Read the details here: NEMT Feature Spotlight: Broker Integration
 

Managing Last-Minute and Will-Call Trips

Life is not always predictable, least of all when medical visits are involved. Someone may finish a session earlier than anticipated or require a ride home at the last minute. Due to real-time scheduling with TNCs, such spontaneous requests can be managed in a matter of seconds.

Our NEMT Cloud Dispatch system is able to automate it so that a client just clicks a link to schedule a ride home. No call, no waiting on hold. It's easy, fast, and hassle-free.

Lowered Costs Without Compromising Service

Having an entire fleet of cars and drivers on hand can be costly. Particularly when they do not operate all that frequently. Integration of TNCs reduces such expenses by contracting certain trips out to on-demand drivers.

You can choose to use TNCs for specific types of rides:

• Short-distance trips
• Late-night appointments
• One-off or unpredictable requests

And the best part? You can see estimated prices upfront before booking, giving you more control over your budget.

The Power of Transportation Broker Software

Integrating TNCs is only one part of the equation. The real magic happens when you pair this with smart Transportation management software for brokers that manages it all behind the scenes.

At NEMT Cloud Dispatch, our system helps you:

• Assign trips based on rules you set (e.g., TNCs only get certain types of trips)
• Track rides in real-time so both dispatchers and passengers know exactly where the driver is
• Streamline billing by syncing trip data instantly
• Maintain compliance and documentation without added stress
• This creates a more efficient, reliable, and transparent process from start to finish.
• A Better Experience for Everyone
• When you use TNC integration alongside powerful broker software like NEMT Cloud Dispatch, the benefits ripple out:
• Riders get faster, more convenient service
• Dispatchers stay organized and in control
• You save money while expanding your reach
• Trips become more efficient and easier to manage

It's a win-win, especially for NEMT providers who want to stay competitive in a fast-changing industry. TNC drivers are already driving over a large territory. This provides you with the opportunity to accept more trip requests, even between counties or service areas.

Handling Last-Minute and Will-Call Trips

Life is unpredictable, especially when it comes to medical appointments. Someone might finish earlier than expected or need a ride home last minute. Thanks to real-time scheduling with tnc transportation, these spontaneous requests can be handled in seconds.

Our NEMT Cloud Dispatch platform can automate the process so that a client simply clicks a link to request a ride home. No need to call. No need to wait on hold. It’s convenient, quick, and stress-free.

Conclusion

At NEMT Cloud Dispatch, we’re committed to helping you deliver better care through smarter transportation solutions. TNC integration software and our advanced broker platform are designed to make your life easier and your riders happier.

Book a demo today for a personalized demo and discover how we can help you streamline your NEMT services with the right tools and technology.